Open a Helpdesk Ticket: Difference between revisions
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Note that access requires a valid VUNetID account and a valid ACCRE account. | Note that access requires a valid VUNetID account and a valid ACCRE account. | ||
==Keep in mind== | ===Keep in mind=== | ||
For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests. | For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests. | ||
These communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited. | These communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited. | ||
==Our Pledge== | ===Our Pledge=== | ||
The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. | The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. | ||
To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance. | To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance. | ||
Revision as of 18:35, 6 February 2024
Users can submit ACCRE Helpdesk tickets through the PI Dashboard. Note that access requires a valid VUNetID account and a valid ACCRE account.
Keep in mind
For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests. These communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited.
Our Pledge
The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance.
