Software Installation Inquiries: Difference between revisions
From ACCRE Wiki
(Created page with "= Software Installation Inquiries = <img src="https://cdn.vanderbilt.edu/vu-URL/wp-content/uploads/sites/157/2020/03/19214849/Software-Installation-Inquiries.png" class="alignnone wp-image-3213 size-full jetpack-lazy-image" style="border: 1px solid black" loading="lazy" data-lazy-srcset="https://cdn.vanderbilt.edu/vu-URL/wp-content/uploads/sites/157/2020/03/19214849/Software-Installation-Inquiries.png 850w, https://cdn.vanderbilt.edu/vu-URL/wp-content/uploads/sites/157/...") |
No edit summary |
||
| Line 1: | Line 1: | ||
= Software Installation Inquiries = | = Software Installation Inquiries = | ||
[[File:]] | |||
To request installation of software on the ACCRE cluster, fill out this form. An ACCRE staff member will assist you in getting the software installed. | To request installation of software on the ACCRE cluster, fill out this form. An ACCRE staff member will assist you in getting the software installed. | ||
| Line 15: | Line 14: | ||
* If it is recognized that some set of software is, or will be, widely used by the research community, the ACCRE staff should be responsible for installing and maintaining that set. | * If it is recognized that some set of software is, or will be, widely used by the research community, the ACCRE staff should be responsible for installing and maintaining that set. | ||
ACCRE users can request software installations by [[Open_a_Helpdesk_Ticket| Opening a Helpdesk Ticket]]. | |||
=== Support === | === Support === | ||
Revision as of 17:31, 27 October 2023
Software Installation Inquiries
[[File:]] To request installation of software on the ACCRE cluster, fill out this form. An ACCRE staff member will assist you in getting the software installed.
Policies
- End users should become reasonably familiar with the software they use. If it is open source, end users should know how to compile, install and maintain their software.
- ACCRE staff are responsible for ensuring that failure in software installed either by end users or ACCRE staff is not caused by the normal operation of the cluster. Prima Facie evidence that the cluster is not the problem is
exit_status=0from the scheduler. There may be other indicators. All of these indicators should be in a FAQ entry. - ACCRE staff have provided information under this site’s “Documentation” section for the most common software installs to include R, Perl, Python and Ruby. User’s should consult those before submitting questions.
- End users needing to compile and install software must make a good faith effort to install it locally themselves.
- ACCRE staff may ask end users to come to ACCRE offices where the staff can assist them with particular problem points in the download, compile and install process.
- PI’s may be asked to pay ACCRE staff time and support for software compiled and installed for a single user or group.
- If it is recognized that some set of software is, or will be, widely used by the research community, the ACCRE staff should be responsible for installing and maintaining that set.
ACCRE users can request software installations by Opening a Helpdesk Ticket.
Support
- Support
- Frequently Asked Questions
- Open a Helpdesk Ticket
- <a href="index.html%3Fp=2617.html" aria-current="page">Software Installation Inquiries</a>
- General Inquiries
- accre-forum on Slack
