Open a Helpdesk Ticket: Difference between revisions

Revision as of 18:27, 6 February 2024

The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance.

For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests, as these communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited.

For prompt service, please submit ACCRE Helpdesk tickets through the [PI Dashboard](https://dashboard.accre.vanderbilt.edu). Note that access requires a valid VUNetID account.

@@ Line 1: / Line 1: @@
-==Open a Helpdesk Ticket==
+The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance.
-Please review the FAQ page and the documentation pages before submitting a help request.
+For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests, as these communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited.
-No confidential, export controlled, or proprietary information is allowed in any ACCRE helpdesk tickets, as they are processed through unencrypted email. Do not send passwords in your help request.
+For prompt service, please submit ACCRE Helpdesk tickets through the [PI Dashboard](https://dashboard.accre.vanderbilt.edu). Note that access requires a valid VUNetID account.
-ACCRE Helpdesk tickets are now submitted using the [https://dashboard.accre.vanderbilt.edu| PI Dashboard] (requires an active VUNetID account).