Open a Helpdesk Ticket: Difference between revisions
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Users can submit ACCRE Helpdesk tickets through the [https://dashboard.accre.vanderbilt.edu?next=/rtticket/create PI Dashboard]. | Users can submit ACCRE Helpdesk tickets through the [https://dashboard.accre.vanderbilt.edu?next=/rtticket/create PI Dashboard]. | ||
Note that access requires a valid VUNetID account and a valid ACCRE account. | Note that access requires a valid VUNetID account and a valid ACCRE account. If you do not have an active ACCRE account, or you are having trouble submitting helpdesk tickets through the PI Dashboard, please contact us by submitting a [https://www.vanderbilt.edu/accre/general-inquiries/ General Inquiry] instead. | ||
==Keep in mind== | ===Keep in mind=== | ||
For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests. | For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests. | ||
These communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited. | These communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited. | ||
==Our Pledge== | ===Our Pledge=== | ||
The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. | The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. | ||
To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance. | To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance. | ||
Latest revision as of 19:18, 19 May 2025
Users can submit ACCRE Helpdesk tickets through the PI Dashboard. Note that access requires a valid VUNetID account and a valid ACCRE account. If you do not have an active ACCRE account, or you are having trouble submitting helpdesk tickets through the PI Dashboard, please contact us by submitting a General Inquiry instead.
Keep in mind
For your security and compliance with regulations, please refrain from including any sensitive, export-controlled, or proprietary information in your ACCRE helpdesk requests. These communications pass through unencrypted email channels. Additionally, password transmission via help requests is strictly prohibited.
Our Pledge
The staff at ACCRE are dedicated and enthusiastic about assisting with your inquiries. To expedite the support process, we kindly ask that you consult our FAQ and documentation resources prior to reaching out for assistance.
